ENGLISH

Welcome to Metaforest!

YATAV Co., Ltd. is a specialized company in the field of psychological counseling and content production for the metaverse platform. Metaforest is a metaverse counseling service being developed and operated with the vision of 'creating a world where everyone has their own dedicated counselor'.

Chapter 1: General Provisions

Article 1 Purpose
These terms and conditions are governed by the Metaforest Site (hereinafter referred to as the "Metaforest Site" including PC, mobile application, mobile web, etc.) operated by Yatav Co., Ltd. (hereinafter referred to as the "Company"), and is to set forth the rights, obligations, responsibilities, overall procedures, and other necessary matters for users and members who use all services, including anonymous psychological counseling, group counseling, and psychological tests, (hereinafter referred to as "services"), provided through Metaforest Site. If the user uses the Company's service or signs up as a member, the user shall confirm and agree to these Terms of Use and related operating policies.
Article 2 Definition of Terms
1. The definitions of terms used in these Terms and Conditions are as follows.
① 'Services' refer to online psychological counseling services and psychological analysis solution services such as psychological tests provided in the Metaforest space and metaverse space providing service, regardless of the wired/wireless terminal.
② 'User' refers to members and non-members who access the company service and use the service provided by the Company in accordance with these terms and conditions.
③ 'Member' refers to an individual or institution that has entered into a service use contract with the Company.
④ Institution: It refers to the institution with which a contract has been concluded to use the Metaforest platform service.
⑤ Institutional authentication code: A combination of letters, numbers, or special characters given to the institution with which the contract is concluded to use the Metaforest service.
⑥ 'Counselor member' refers to those who enter into a service contract with the Company in accordance with these terms and conditions and provide counseling through the Company's services.
⑦ 'General members' refers to those who receive consultation through the Company's service in accordance with these terms and conditions.
⑧ 'ID' refers to a combination of letters and numbers selected by the member and assigned by the Company for member identification and service provision.
⑨ 'Nickname' refers to a combination of letters and numbers arbitrarily designated by members who access the service to refer to themselves.
⑩ 'Password' refers to a combination of letters and numbers selected by the member to confirm that the member is a member matching the ID given and to protect the member's rights and interests.
⑪ 'Content' refers to all videos, images, texts, etc., produced by the Company or uploaded or provided by members.
⑫ 'Paid service' refers to a service or product that a user purchases after paying a certain price for using the Company's service.
⑬ 'Cancellation (or withdrawal)' refers to the situation where the institution or member terminates the use contract in the middle.
2. Definitions of terms not defined in this Article shall be in accordance with relevant laws and general business practices.

Article 3 Effectiveness and Change of Terms and Conditions

1. These Terms and Conditions shall be effective for all users who are willing to use and use the service.
2. When a member signs up for membership to use the Company's service, it means that he or she has read all of these Terms and Conditions, fully understood them, and agrees to continue to use the services provided by the Company.
3. The Company is not responsible for damages caused by members not reading the information in the Terms and Conditions in detail.
4. The Company may amend these Terms and Conditions to the extent that they do not violate related laws, such as the Act on the Consumer Protection in Electronic Commerce, etc. and the Act on Promotion of Information and Communications Network Utilization and Information Protection, depending on the needs of the operation of the service.
5. In the event that the Company revises the Terms and Conditions, the revision details and the date of application shall be specified and posted on the service screen or notified in other ways from 7 days before the date of application to the date of application. However, in the event of a significant change to the Terms and Conditions that may be disadvantageous to the member, notice shall be made from 30 days prior to the date of application until the date of application.
6. The Company shall notify the revised Terms and Conditions in accordance with paragraph 5 of this Article, and the member shall be deemed to have agreed to the amended Terms and Conditions when the Company has clearly notified or announced the member that he or she has agreed to the revised Terms and Conditions and he or she has not explicitly expressed his or her intention to reject them unless the member has expressed his or her intention to reject them before the date of application. In the event that the member does not agree to the changed Terms and Conditions, he or she may stop using the service and terminate the use contract.
7. The Company shall issue a copy of these Terms and Conditions to the user upon the user's request and shall take measures so that the user can print these Terms and Conditions within the service.
8. The Company may individually enter into a contract (hereinafter referred to as "Individual Contract") with a specific counselor member that is different from the content stipulated in these Terms and Conditions and individual terms and conditions (hereinafter referred to as "Terms and Conditions, etc."). In this case, the Individual Contract takes precedence over the Terms and Conditions. The Company shall issue the contents of the contract in writing (including electronic documents) to counselor members who have signed the Individual Contract, or allow them to check the detail on a separate screen.

Article 4 Rules other than the terms and conditions

Matters not specified in these Terms and Conditions shall follow the related laws and regulations such as the Framework Act on Telecommunications, the Telecommunications Business Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Act on the Consumer Protection in Electronic Commerce, etc.

Chapter 2 Use of Services

Article 5 Service Use Agreement

1. The service use agreement is established when the user 'agrees' to the Terms and Conditions set by the Company, fills out the online application form required for membership, applies for service use, and is then approved by the Company.
2. The Company may suspend or refuse approval in relation to Paragraph 1 of this Article in the case of any of the following reasons and may cancel the consent if any of the following reasons are found after approval.
① In the event that the user did not use his or her real name or using someone else's name when applying.
② In the event that the user voluntarily cancels the use contract during the use restriction period after receiving restrictions such as suspension of the use of Metaforest Service and applying for a subscription again.
③ In the event that the user has lost his or her membership due to restrictions on use under these Terms and Conditions.
④ In the event that it is difficult to approve the application for membership due to company reasons such as technical or business difficulties
⑤ In the event that there is no consent from a guardian for a user under the age of 14 to apply for membership.
⑥ In the event that other requirements for application for use set forth by the Company are not satisfied.
3. In the event that the member wishes to purchase the paid service and use the counseling service, he or she shall check the compliance matters before consultation and agree to the prescribed consent form prepared by the Company.
4. In the event that the member wishes to correct, cancel, or refund the application for use after purchasing a paid service, he or she shall proceed according to the Company's refund policy and procedure.
5. A counselor member who wishes to use the service shall provide additional information requested by the Company in order to proceed with the consultation service.
① Required items for the counselor member
• Bank account registered under his or her name
• Mobile phone number registered under his or her name
• E-mail address
• Education
② In addition to the above listed mandatory items, the Company may request the counselor member to provide information such as his or her counseling field, career and qualification in counseling, schedule, etc. to provide various and useful information to members. However, the counselor member may refuse to provide such information.
6. Users are responsible for restrictions on service use due to limitations in data communication and the performance of individual devices.

Article 6 Qualifications for Service Use
1. Users under the age of 14 must fully understand the personal information handling policy provided in the form of an electronic display on the Company website and shall be careful in providing their personal information, such as obtaining the consent of their guardian to apply for membership.
2. The Company may confirm the consent of the guardian through a separate guide or procedure in the event that a user under the age of 15 applies for membership.
3. Users under the age of 14 shall provide the name and wired or wireless contact information of their guardian when registering as a member so that the Company can confirm the consent of their guardian in the preceding paragraph.
4. The Company may disapprove or cancel membership for users under the age of 14 who have not gone through the confirmation process for parental consent.
5. Guardians of members under the age of 14 may request to view, correct, or update personal information about their children or may withdraw their consent to membership. In such cases, the Company shall take necessary measures without delay. At this time, the Company may request the submission of confirmation documents, such as documents proving that those who made the request are guardians.
6. In the event that a member who is a minor wish to purchase and use a paid service, he or she must obtain consent from his or her legal representative to use the service. In this case, the legal representative shall have all the rights and obligations of the member stipulated in the Terms of Use.
7. An application or web (PC) is required to use this service, and this may require periodic updates. Also, some features may be affected by this factor, and a user shall understand this.

Article 7 Membership Registration and Acceptance
1. Users who wish to become members shall apply for membership by agreeing to these Terms and Conditions, the Privacy Policy, and the consent to the collection, provision, and use of personal information in accordance with the procedures set forth by the Company.
2. All members shall be responsible for all activities or actions on their password specified at the time of registration. The Company recommends that members set a strong password (a password created by combining uppercase and lowercase letters, numbers, and special characters). Members shall be responsible for protecting and managing their Metaforest Site account, nickname, and password, shall not allow a third party to use them, and shall manage so that this information is not leaked.
3. Members shall immediately notify the Company after recognizing that their account, nickname, and password have been stolen or leaked and follow the Company's instructions. The Company shall not be liable for any disadvantages caused by members not notifying the Company, not following the Company's instructions, or even if it is notified unless it is intentional or negligent on the part of the Company.
4. The Company may limit the use of a member's account if there is a concern about the leakage of the member's personal information, and in this case, the member will be notified through the e-mail he or she provided when signing up for membership. However, the member shall be liable to the disadvantage that may occur if he or she has signed up without entering his or her e-mail address.
5. The time of membership agreement establishment is when a user accesses the service, enters information and agrees to the Terms and Conditions, completes the subscription, and accesses the service screen where the user can view the content.
6. All information provided by the user when using the service shall be considered real data, and the user who entered false information cannot receive legal protection and may be restricted from using the service.
7. Users who do not register accurate information shall not claim any rights, and all accounts of members who have signed up for membership by stealing other people's information shall be deleted and may be punished in accordance with relevant laws and regulations.
8. The Company may refuse to accept a subscription application for the following reasons and may cancel approval if the following reasons are confirmed even after signing up.
① In the event that the user did not use his or her real name or using someone else's name when applying.
② In the event that the user entered false information or did not provide the information requested by the Company
③ In the event that the user aims to use this service in pursuit of profit
④ In the event that the user aims to use this service in a fraudulent way
⑤ In the event that the user voluntarily cancels the use contract during the use restriction period after receiving restrictions such as suspension of the use of the service and applying for a subscription again
⑥ In the event that other requirements for application for use set forth by the Company are not satisfied.
10. If there is a change in the information provided to the Company at the time of application, the member shall immediately notify it through e-mail or other means, and the Company shall not be liable for any disadvantages caused by the delay in notification unless the Company deliberately or negligently caused them.

Article 8 Service Contents
1. The Company may provide the following Metaforest Services to members in accordance with these Terms and Conditions, and may entrust a third party to provide them if necessary.
① Provides features such as text/voice call/video call/metaverse for members to consult with counselors, connection features, features to provide information on progress and results, etc.
② Mail order brokerage service
③ All other services provided by the Company by judging that they are in line with this service and enhance the convenience of members.
2. The Metaforest Service provided by the Company in Article 'b' of this Article is to permit the use of Metaforest Service so that members can trade paid services or to mediate mail-order sales, and the Company shall not be liable for the details of individual transactions between members unless the Company has intention or negligence on the matter.
3. Members must complete the transaction through the payment protection service (hereinafter referred to as "purchase safety service") when trading paid service. Direct transactions between members that do not use the purchase safety service provided by the Company fall under the grounds for restriction of use, and the Company shall not be liable for any disadvantages caused by these unless the Company is intentional or negligent.

Article 9 Precautions when Using the Service
1. The content provided by the Company is reliable information that has been reviewed by experts. The user shall consult his or her doctor for any medical questions or questions on illness.
2. Psychological counseling provided through the app or the web shall not be a substitute for medical treatment by a doctor. The Company shall not be liable for any problems caused by the member's negligence or mistake.

Article 10 Service Usage Fee

1. The paid service (consultation service) provided by the Company shall be used only upon the payment of the stated fee.
2. Cancellation and refund of payments made through the use of paid services are subject to the Company's terms and conditions on payment and related laws.
3. Refund requests from the member or requests for the payer's personal information due to the theft of personal information or payment fraud may be rejected except in cases stipulated by law.
4. Data communication fees incurred when using wireless services are not included in the service fee and follow the policies of each mobile carrier the member subscribes to.
5. The Company may impose the following service fees to counselor members if necessary, and the specific details and rates of service fees shall be notified through other methods such as e-mail.
① Company service usage fee
② Service fee for use of other additional services, etc.
6. The Company can collect the service fee by deducting the service fee from the settlement amount that the Company has to pay to the consultant. However, if there is a separate agreement between the Company and the consultant, this may be set differently, and if there is an occasion that requires this to be set differently, the collection method may be changed in accordance with the Company's policy.
7. The Company may change the specific details and rates of the service fee if necessary, and the changes shall be notified through the Metaforest Site and other means.
8. The Company may issue discount means such as coupons to members.
9. Discount means such as coupons provided to members shall only be used within the separately specified period of use.
10. Members may use discount means such as coupons only in their own transactions, and under no circumstances shall transfer discount means such as coupons to others or perform an act that can be viewed as substantially equivalent to transfer.
11. The Company may temporarily or permanently suspend the provision of benefits such as coupons and may restrict the use of coupons and other benefits in accordance with these Terms and Conditions and operation policy when it confirms that the member has used discount means such as coupons in violation of these Terms and Conditions and operation policy.

Article 11 Membership Withdrawal
Members may withdraw from membership at any time through the member withdrawal function within the service. In this case, the Company will process the member's withdrawal request without delay unless there are unavoidable circumstances. Once the Company's service use contract is terminated, the Company shall take steps to delete the member's information in accordance with its Privacy Policy. However, even in this case, the posts uploaded by the members, such as postings, shall not be deleted, so be sure to delete them before applying for membership withdrawal.

Article 12 Termination of Service Use Agreement
1. Members shall complete all ongoing paid service transaction or cancel or refund it before notifying their intention to terminate the contract, and the member shall bear any disadvantages that may arise from canceling the transaction.
2. Counselor member shall complete all ongoing service procedures before or even after notifying their intention to terminate the contract and proceed with the final contract termination process in accordance with the internal regulation, and counselor members shall bear responsibility arising from the termination without completing the consultation process.
3. Responsibility for any disadvantages that may arise from the termination of the use contract shall be borne by the member himself or herself, and the Company may retrieve various benefits additionally provided to the member upon the termination of the contract.
4. The Company may terminate the use contract if the member violates these Terms and Conditions or related laws, even if there is no application for termination of the use contract by the member.
5. Refunds after paying for paid services shall not be canceled on the consultation date and shall be made until the day before the consultation. In addition, in principle, refunds are not possible if consultation is in progress.

Chapter 3 Rights and Duties

Article 13 Rights and Obligations of the Company
1. The Company shall not be engaged in acts prohibited by the relevant laws and regulations or against public order and morals, and strive to provide continuous and stable services as stipulated in these Terms and Conditions. However, in force majeure, such as natural disasters, emergencies, regular inspections, or congestion of use, the service may be temporarily suspended or suspended.
2. The company establishes a security system to protect personal information so that members can use the service safely and discloses and complies with the Privacy Policy.
3. The Company shall deal with opinions and complaints raised by members that are considered legitimate in using the service.
4. The Company shall be responsible for compensating for damages caused by intentional or gross negligence that can be legally proven in the use of the service by the member.
5. The Company can anonymize, collect, and modify all data and information created in the course of service provisions, such as member's requests for consultation, transaction details, and consultation and use it to research and development related to the Company's services such as statistics, marketing, psychological counseling, and psychological tests, for the Company's service improvement, development of new services, and research related to psychological counseling, coaching, and artificial intelligence.
6. The organization will only use the information, including facial data for the avatars in the metaverse of the company, regular members, and counselor members, which is shared or acquired on platforms such as the company's app or website, solely for the purpose of conducting counseling services during the counseling process. This information will not be used for any other purposes. Additionally, the collected facial data will not be stored separately and will not be shared with third parties.

Article 14 Rights and Duties of Counselor Members

1. Counselor members can provide counseling services to general members through the Company's services.
2. Counselor members shall disclose minimum information such as qualifications related to the service to the Company upon the Company's request. Counselor members shall make no lies in delivering information and respond to the Company's request on related documents.
3. Counselor members shall not infringe on the intellectual property rights of the Company's services. The counselor member shall be liable for damages caused by infringing on the intellectual property rights of the Company's service.
4. Counselor members shall not use the member's personal information for purposes other than those stipulated in these Terms and Conditions or disclose it to a third party and shall thoroughly protect it in accordance with relevant laws and regulations, these Terms and Conditions, and operating policies. The obligations in this section shall remain in effect even after the termination of the contract of use.
5. Counselor members are obliged to observe confidentiality regarding member information and counseling contents obtained while providing services. The obligations in this section shall remain in effect even after the termination of the contract of use.
6. If a counselor member violates Articles 4 and 5 and if a general member raises a problem, the Company shall become immune from liability, and the expert himself or herself shall bear all responsibility, including civil and criminal legal liability under the relevant laws and regulations.
7. The counselor's personal information, including his or her name and photo, may be disclosed on the Company's platform, such as the app and website, for the purpose of providing counseling service and service platform operation and on the personal information items agreed by the counselor member may be introduced in the media or outside for the promotion of the Company. The counselor may request the Company to stop if he or she wants to stop such external referrals.
8. The counselor member shall comply with the ethical code of the counselor when conducting counseling activities, and the ethical code of the counselor of the Korean Counseling Psychological Association shall be applied.
9. Counselor members shall comply with the reservation time set in advance with general members when conducting counseling and conduct counseling according to the number and time promised.
10. The counselor members are not allowed to provide or suggest psychological counseling or other services to general members through methods other than the services provided by the company, such as offline counseling or other online counseling services, without prior consent.
11. The counselor member may recommend offline counseling or other institutions upon request from general members after obtaining prior consent from the Company. If the counselor member carries out offline counseling, he or she shall submit a log of the time and place of offline counseling and its content to the Company.
12. The counselor member may conduct counseling using the psychological tests provided by Metaforest. However, the Company does not judge the authenticity of the counseling content and shall not be liable for any disputes arising from the counseling content.
13. The profit distribution rate of the counselor member shall follow internal regulations, and individual contracts may exist depending on the counselor.
14. The Company shall provide settlement data on profits to counselor members and provide sufficient correction period for settlement details. Objection to settlement data, request for correction and cancellation, change of deposit account, etc., shall only be made within the correction period announced on the notification on settlement data, and if the settlement has not been made due to insufficient payment information of the counselor member, the Company's obligation to pay the income will be extinguished after one year from the point of time the income occurred. The counselor member may enter payment information within one year and request settlement of income, and in this case, the settlement shall be paid according to the Company's schedule.
15. Matters not specified in these Terms and Conditions shall follow the relevant laws and regulations of the Company.

Article 15 Rights and Duties of General Members

1. General members shall enter accurate information about themselves based on facts when signing up for a membership or changing member information. If they enter false information or use other people's information, they shall not claim any rights.
2. General members shall comply with the details of the obligations set forth in the relevant laws and regulations, these Terms and Conditions, and the operation policy and shall not engage in other actions that interfere with the Company's business. If they do not follow these, they may be restricted from using the service or subject to sanctions, including legal action.
3. In using the counseling service provided by the Company, general members shall purchase paid service if they want to receive counseling from a counselor member, and for the refund of paid service, it shall follow the refund policy separately announced by the Company.
4. General members shall accurately check the details and conditions of the services provided by the Company before purchasing paid services. The Company shall not be held liable for problems caused by the member's failure to check or misidentify unless there is intentional or negligent action of the Company.
5. If a member who is a minor purchase a paid service, the purchase contract shall be concluded only when his or her legal representative agrees to the contract. If a member who is a minor purchase a paid service without the agreement from his or her legal representative, the member of his or her legal representative and the Company may cancel it.
6. The Company does not allow direct transactions between counselor members and general members that do not go through the payment service provided by the Company, and if the Company uncovers this situation, it may be the reason for restrictions on the use of the Company's service, and the Company shall not be liable for the disadvantages caused by this.
7. General members shall provide the minimum, specific, and truthful information required for consultation and may be restricted from using the service when the information is insufficient.
8. General members shall use the service only for the purpose of receiving psychological counseling and shall not use the service for the purposes such as solving academic questions, advertising, stalking, or mischief.
9. In the event that a general member intentionally interrupts the counseling with unrelated content or causes discomfort to the counselor, the counselor member may notify that 'if this action is repeated, the counseling may be forcibly terminated' and if the same action is repeated even after the notification, he or she may forcibly terminate the counseling. In this case, the fee for using the paid service is non-refundable.
10. In the event that material and mental damage occurs to the counselor member due to the general member's action stated in Paragraph 9, the general member shall compensate the counselor member for damages.
11. General members shall not disclose the contents of counseling provided by the counselor member to a third party or copy, edit, display, transmit, distribute, sell, broadcast, or perform the contents of counseling provided by the counselor member without the prior written consent of the Company.
12. General members shall recognize that the counselor is affiliated with the Company and notify the Company of any illegal or unlawful acts attributable to the counselor once they acknowledge them. In this case, the Company shall go through the relevant facts and take necessary measures, such as dismissing the counselor.
13. Matters not specified in detail in these Terms and Conditions, such as specific interpretations and procedures related to service use restrictions and termination of use contract, shall be determined by the operation policy.

Article 16 Prohibited Acts of Members

1. Members shall not engage in any of the following acts fall under each item, and if they do, the Company may suspend their use of some or all of the service or terminate the service contract at its discretion and they shall be responsible for any damages arising in this case. The Company may notify the relevant government agency or judicial agency of the member's illegal act if necessary, and the member may be subject to sanctions, including legal actions.

① Entering false information when applying for membership or changing personal information, or stealing and using other people's information fraudulently
② Changing information posted by the Company without permission
③ Transmitting or posting information other than the information specified by the Company
④ Infringing other rights, such as the copyright of the Company and other third parties
⑤ Damaging the reputation of the Company or other third parties or interfere with their work
⑥ Posting advertisements or propaganda targeting an unspecified number of people or posting obscene material or articles that may cause discomfort
⑦ Copying, distributing, or commercially using information obtained by using the Company's service without prior consent
⑧ Swearing, obscenity, suggestive or non-compliant behavior
⑨ Posting or transmitting any material that contains software viruses or other computer code, files, or programs designed to disrupt or destroy the normal operation of computer software, hardware, or telecommunications equipment
⑩ Any action that may interfere with the stable operation of the Metaforest Service or cause a failure of the Metaforest Service
⑪ Using the service for commercial purposes without the consent of the Company
⑫ Other acts prohibited by the operation policy that the Company determines that restrictions on the use of the Service are necessary

2. If a general member swears, talks obscenity, or does suggestive actions, the counselor who becomes the victim may take appropriate measures such as recording the member's prohibited action in order to secure evidence and for the basis of the legal action, and these may be retained until the appropriate action is taken, and during this process, the personal information of the general member may be collected.
3. The member shall be responsible for compensating for damages caused by reasons attributable to him or her suffered by the Company or other members.

Article 17 Restrictions on Service Use

1. The Company may restrict the use of Metaforest Service (hereinafter various restrictions on the use of Metaforest Service stipulated in this Article are referred to as "restriction on use") when the user violates the relevant laws and regulations, these Terms and Conditions, infringes on others' rights, or if there is a rational reason to suspect that there is illegal or unreasonable behavior, as prescribed in these Terms and Conditions and operation policy.
2. The Company may take measures such as restricting, suspending, or canceling the member's use of Metaforest Service in the event of any of the following reasons occurring to the member, and specific standards and procedures shall be set forth in the operation policy.
① Defaming other members or third parties by slandering or stating a false fact
② Distributing information, sentences, figures, etc., that violate public order and morals, such as pornography and profanity
③ Conducting unauthorized commercial activity or business activity
④ Posting content that infringes other rights, such as intellectual property rights of other members or third parties
⑤ Acts that violate other related laws and regulations, these Terms and Conditions, and operation policy.
⑥ Other significant reasons for suspending the member's service use
3. If the Company restricts the use of Metaforest Service in accordance with this Article, it shall be notified to the member through e-mail, etc., unless otherwise specified in these Terms and Conditions. However, if there is an unavoidable reason, the use restriction measures may be taken first and then notified afterward.

Article 18 Member Information and Service Use Information

1. The member may view and modify his or her personal information at any time.
2.The Company shall not be liable for any disadvantages caused by the member not correcting the changes in the preceding paragraph.
3. The general member shall fill out and submit the counseling application form for services such as counseling and psychological tests for efficient counseling. Also, the general member shall admit that the information collected through the counseling application form may include sensitive information due to the nature of the service.
4. Members' personal information and counseling content collected for the service provision and use is shared with the experts affiliated with the Company, and details related to personal information collection shall be subject to the Privacy Policy.
5. For efficient and continuous consultation, the Company shall store all information and data related to the service, such as members' personal information, counseling information, including information on the counseling application form, and posts posted by members on the platform operated by the Company, and the Company may share these with experts. Furthermore, users shall admit and agree that all information and data related to the counseling service are anonymized and used for the Company's research and development, statistics, big data utilization, marketing, artificial intelligence, etc., for better service.
6. If the system connection is unstable due to problems in the internet environment, consultation may be conducted through Zoom. In this case, the member's phone number may be exposed to the counselor in charge, and the counselor in charge shall not share it with anyone.

Article 19 Protection of Personal Information of Members

1. The Company shall strive to protect the personal information of members in accordance with the relevant laws and regulations. All the information members provide to the Company shall be subject to the Company's Privacy Policy.
2. The Company shall maintain strict security to protect members' personal information and only use them for service operation and improvement, and shall not provide them to other organizations or individuals for any other purpose. However, this shall not be the case in the following cases.
① If there is a request for investigation purposes from a related agency in accordance with the relevant laws and regulations
② If there is a request from the Information Communication Ethics Committee
③ If there is a request in accordance with the procedures stipulated by other relevant laws and regulations
3. The Company may entrust members' personal information to a third party for their management.
4. The Company shall not be liable for personal information exposure caused by reasons attributable to the member.
5. The Company shall request the counselor member to submit or destroy all personal information and counseling information of general members at the time of contract termination or membership disqualification.

Chapter 4 Others

Article 20 Intellectual Property Rights, etc.

1. Services provided by the Company, copyrights, and other intellectual rights on works, including test sheets and commentary sheets developed by the Company, and all other contents shall belong to the Company. Members shall not use or let a third party use the information acquired by using the service provided by the Company by copying, reprocessing, transmitting, publishing, distributing, broadcasting, or other methods without prior permission from the Company.
2. If a member's posting includes content that violates the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Copyright Act, and other related laws, the right holder may request suspension or deletion of the post in accordance with the procedures set forth in the relevant law, and the Company shall take action in accordance with the relevant law. Also, even if there is no request from the right holder, the Company may take temporary measures against the posting in accordance with the relevant laws when there is a reason for the infringement to be recognized or when it violates other Company policies and related laws.
3. The copyrights of the work or the right to use the work, such as the contents of the counseling written by the member and the counselor during the consultation process, the postings, or the postings on the platform operated by the Company shall belong to the Company free of charge for good, and the Company may anonymize and collect all data and information to use them for research and development, statistics, and marketing related to psychological counseling. Also, the Company may grant the right to reuse to a third party for big data utilization or research.

Article 21 Registration and Management of Service Posts

1. Members may voluntarily write posts within the scope stipulated in the Terms and Conditions.
2. If a member's posting includes content that violates the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Copyright Act, and other related laws, the right holder may request suspension or deletion of the post in accordance with the procedures set forth in the relevant law, and the Company shall take action in accordance with the relevant law.
3. Even if there is no request from the right holder, the Company may take temporary measures against the posting in accordance with the relevant laws when there is a reason for the infringement to be recognized or when it violates other Company policies and related laws.
4. The Company may temporarily suspend or cancel a post in the event that it receives a request to suspend a post for reasons such as defamation or intellectual property infringement from a third party.

Article 22 Compensation for Damages

1. If the Company violates the regulations under the relevant laws and causes damage to the member deliberately or negligently, the member may claim damages against the Company.
2. If a member violates the provisions of these Terms and Conditions and causes damage to the Company, the Company may claim damages against the member. In this case, the member cannot avoid liability if he or she fails to prove that there is no intention or negligence.

Article 23 Disclaimer

1. The company shall be exempted from responsibility for the cases that fall under each of the following subparagraphs and shall not be liable for compensating for damages.
① In the event of failure to provide services due to natural disasters, war, and other force majeure
② In the event of damage caused by a telecommunications service provider’s suspension of telecommunications service or failure to provide it normally
③ In the event of damage caused by force majeure, such as maintenance, replacement, regular inspection, or construction of service facilities
④ In the event of intentional service interruption by a third party that has entered into a service partnership agreement with the company to provide the service
⑤ In the event of failure or damage to the use of the service due to reasons attributable to the member
⑥ In the event of damage caused by the user's computer error, or damage caused by the member incorrectly entering personal information, e-mail address, or password.
⑦ If the member fails to obtain or loses the expected profit by using the service
⑧ In case of damage related to the data provided by the counselor when the member uses the service
⑨ If the member suffers mental damage due to another member when using the service
⑩ If the member should take legal responsibility by posting, transmitting, storing, or viewing materials while using the service
⑪ In the event of a dispute between members or between a member and a third party through the service
⑫ If the member judges that the content provided by the Company, such as test sheets and commentary sheets, is not appropriate for him or her

2. The Company shall not be responsible for any damages related to the use of service provided free of charge to members.
3. In terms of the liability and accuracy of information, data, and truth the affiliated counselor posted related to the service, the Company shall not be liable when it fails to recognize that the information is false due to the falsification or modulation of the written data submitted to the Company in advance by the counselor, or other reasons.
4. The Company is in charge of providing a platform to members and cannot determine the authenticity of the expert's consultation.
5. The Company may not intervene in disputes arising during consultation between a member and an expert and shall not be responsible for compensating for damages caused therefrom.
6. The Company shall not be responsible for any disputes between members or between members and a third party other than damages caused by technical problems while using the service.
7. In the event of damages to the Company due to the violation of these Terms and Conditions, the violator shall compensate the Company for all damages incurred, and the Company shall be exempted from any responsibility when if a third party takes legal action against the Company.

Article 24 Mediation of Disputes and Others

1. The Company and its members shall make sincere efforts in good faith to resolve disputes arising in relation to the service amicably.
2. The services provided by the Company shall be used only for legal purposes, and use in a form contrary to the laws of the Republic of Korea is prohibited. The Company shall not be responsible for any damages caused by the member using the service in a prohibited form.
3. In the event that the member applies for damage relief in relation to an e-commerce dispute between the Company and the member, it may be subject to mediation by the Fair Trade Commission or a dispute mediation institution requested by the city or provincial governor.
4. If a lawsuit is filed against a dispute arising from the use of the service, the court having jurisdiction over the Company's headquarters shall be the court of jurisdiction.

[Addendum]

Date of announcement: 7.7.2023
Effective Date: 7.7.2023